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Customer Service Engineer, EMEA (m/f)

Permanent employee

Munich
Full-time
About us
Canadian Solar, Inc. is a vertically-integrated manufacturer of ingots, wafers, solar cells, solar modules and custom-designed solar power applications. Canadian Solar delivers solar power products of uncompromising quality worldwide. Canadian Solar’s world class team of professionals work closely with our customers to provide them with solar solutions for their solar needs. Founded in Canada in 2001, Canadian Solar is one of the fastest growing companies in the solar industry and has been successfully listed on the NASDAQ (symbol: CSIQ) since November 2006. For more information on the company, please visit www.canadiansolar.com.

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KEY RESPONSIBILITIES MAY INCLUDE
  • Handles all first and second level customer complaints
  • Serves as company liaison with customer on technical matters for assigned claims
  • Obtains and evaluates all relevant information to handle inquiries and complaints
  • Provides customer support through the performance of on-site investigation, not limited to overseeing any necessary diagnoses, troubleshooting, service, and repair of equipment and systems
  • Analyzes test data and recognize deviation from acceptable values
  • Must demonstrate proficiency on all products and field processes
  • Responsible for preparing and uploading all field activity reports
  • Advises management regarding customer satisfaction, product performance, and suggestions for product improvements
  • This job may include any aspect of field support. Performs other functions as required by the EMEA Customer Service Manager
  • Collaborates with EMEA and HQ Sales Management and Customer Service teams to ensure smooth operation and development of Customer Service and Sales function
EDUCATION/TRAINING
  • Internationally recognized Engineering qualifications or comparable

WORK EXPERIENCE
  • Up to 2 years of experience in solar industry
  • Up to 2 years of experience in technical warranty claims
COMPETENCIES
  • Knowledge of relevant computer applications (MS Office, PVsol, PVsyst)
  • Excellent oral, written and interpersonal communication skills
  • High level negotiation and dispute resolution skills
  • Strong organizational skills and experience managing multiple tasks in parallel
  • Strong quantitative and analytical skills
  • Ideally experienced in working with other cultures
  • Is available to work flexible schedule and willing to travel
LANGUAGES
  • Fluent in German and English; additional languages, especially Italian, are a plus

Your application

Thank you for considering a career at Canadian Solar EMEA GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to careers-europe@canadiansolar.com.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.
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